Customer Service

• Address correction fee if recipient’s address is supplied wrong
• Additional delivery fee for re-delivering if client is not home
• Limitation of delivery promise due to inclement weather
• Policy for baskets arriving damaged (reported within the delivery company guidelines)

• Any additional delivery charges from third-party carrier are re- sponsibility of client

Information We Collect

We may collect information (including name, address, telephone number, email address, IP address, user name, password, answer to security questions, information about your company or business, name and contact information about gift recipients, and, when necessary, date of birth and credit card and/or other payment/ordering information) when you:

• Place an order from our catalogs or on our Websites
• Make a purchase at one of our retail stores
• Return an item or make an exchange
• Inquire about our services or products
• Subscribe to receive communications from us via email or register for an account on our Websites
• Participate in one of our surveys, contests or other marketing events
• Are referred to us though a marketing promotion or third-party business relationship
• Request one of our catalogs
• Are sent our products as a gift
• Enroll in our Affiliate Program
• Submit information for employment consideration

• Requiring a restocking fee for cancelled orders

• No refunds for cancellations 24 hours after order is place

• No refunds for cancellations 24 hours before delivery

•  Returns only for baskets in their original condition (e.g., not 1⁄2 of items eaten)

• Requiring a deposit of 25-50% on large orders

• Requiring full payment for custom orders

• Offering a small discount for large orders paid in advance

• Requiring payment on delivery (no terms)

• No personal checks

Customer Satisfaction Policies

Baskets may not be exactly as shown.